Terms of service.

Welcome to Musa Vale’s Website

This website is managed by Musa Vale LLC. The pronouns “we,” “us,” and “our” throughout the site refer exclusively to Musa Vale LLC. We offer this website, complete with all its information, tools, and services, to you, the user, contingent upon your acceptance of all the terms, conditions, policies, and notices detailed here.

By accessing our site and/or making a purchase, you partake in our “Service” and consent to be bound by the following terms and conditions (“Terms of Service,” “Terms”), inclusive of additional terms, conditions, and policies referenced herein and/or accessible via hyperlink. These Terms of Service are applicable to all site users, including but not limited to browsers, vendors, customers, merchants, and content contributors.

We urge you to read these Terms of Service attentively before using our website. By utilizing any part of the site, you agree to adhere to these Terms of Service. Should you reject any part of this agreement, you are not permitted to access the website or use any services. These Terms of Service constitute an offer, with acceptance strictly confined to these terms.

Any new features or tools introduced to the current store will also fall under the Terms of Service. The latest version of the Terms of Service can always be reviewed on this page. We reserve the right to modify any section of these Terms of Service by posting updates and changes on our website. It is your duty to periodically review this page for alterations. Your continued use or access to the website after any changes are posted signifies your acceptance of those changes.

Our store is hosted on Shopify Inc., which furnishes us with the online e-commerce platform necessary to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By consenting to these Terms of Service, you affirm that you have reached the age of majority in your state or province of residence, or that you are of age and have granted permission for any of your minor dependents to utilize this site.

You are prohibited from using our products for any unlawful or unauthorized purpose, and you may not, in your use of the Service, infringe upon any laws in your jurisdiction (including but not limited to copyright laws).

You must not disseminate any worms, viruses, or destructive code. Any breach of the Terms will lead to an immediate termination of your Services.

SECTION 2. GENERAL CONDITIONS

We retain the right to deny service to anyone for any reason at any given moment. You acknowledge that your content (excluding credit card information) may be transferred unencrypted and entail (a) transmissions across various networks and (b) modifications to meet and adapt to technical requirements of connecting networks or devices. Credit card information is consistently encrypted during transfer over networks.

You agree not to replicate, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our explicit written consent. The headings in this agreement are included for convenience and will not limit or otherwise affect these Terms.

SECTION 3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not liable if information presented on this site is inaccurate, incomplete, or outdated. The material on this site is intended for general information purposes only and should not be the sole basis for decision-making without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may include certain historical information.

Return + Refunds.

Satisfaction Guarantee at Musa Vale

At Musa Vale, we take pride in the exceptional quality of our coffee. If you’re not completely satisfied with your purchase for any reason, we’re here to make things right with an exchange or refund within 30 days of your purchase.

Exchange Policy

To qualify for an exchange, the item must be in its original, unopened condition and packaging. If the product meets these criteria, we’ll happily process an exchange for you.

Refund Process

If you wish to return an item, please send it back to us. Upon receipt and inspection of the product, we’ll inform you via email about the status of your refund request.

If your refund is approved, we’ll process the credit to your original payment method within a specified number of days.

Partial Refunds

In certain cases, we may issue partial refunds:

  • If the item is not in its original condition, is damaged, or has missing parts not due to our error.

  • If the item is returned more than 30 days after delivery.

Please Note

Do not return the product to the manufacturer on packaging. Instead, mail your product to us at: 447 Broadway, 2nd Floor #1120 New York, NY 10013

Privacy Policy

1. Introduction

Welcome to Musa Vale! This privacy policy outlines how we collect, use, and protect your personal information when you visit our website. By using our site, you agree to the terms described here.

2. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: When you make a purchase or contact us, we collect details such as your name, address, and email address.

  • Automatically Collected Data: We receive your computer’s internet protocol (IP) address to understand browser and operating system details.

  • Cookies: We use cookies to enhance your browsing experience. You can choose to opt out of cookies.

3. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and provide customer service.

  • To improve our website based on user behavior and preferences.

  • To send you updates about our products and services (with your consent).

4. Data Security

We take reasonable precautions to protect your personal information. We use secure socket layer technology (SSL) for encrypting data, and we follow industry standards and PCI-DSS requirements.

5. Third-Party Services

We work with third-party providers who handle your data for specific services. Please review their privacy policies to understand how they manage your information.

6. Cookies

We use cookies for various purposes, including tracking visits and improving user experience. You can choose to opt out of cookies.

7. Age of Consent

By using our site, you confirm that you are of legal age in your state or province. If you’re a parent or guardian, you consent to your minor dependents using our site.

8. Changes to This Policy

We reserve the right to modify this privacy policy. Any changes will be effective immediately upon posting on our website.

9. Contact Us

If you have questions, need to access your personal information, or want to register a complaint, please contact our Privacy Compliance Officer at operations@musavale.com.